Shipping & Returns Policy
Shipping
We ship from:
Lucky Sheep
4188 NC 80, Unit 18
Burnsville, North Carolina 28714
- Most orders ship within 2-5 business days via UPS Ground or USPS.
- If you would like expedited shipping, please let us know—we’ll do our best to accommodate.
- If you need your order by a specific date, please include that information in the notes section at checkout.
- International shipping is available. If your country is not listed at checkout, please contact us and we will add it.
Returns & Warranty
We stand behind the quality of our products.
- Our products are guaranteed against defects in materials and workmanship under normal use and care.
- If a defect arises, we will repair or replace the item. Please contact us if an issue occurs—we take quality seriously and are committed to ensuring durability, function, and appearance.
- Note: Because our fabrics are hand-waxed, natural variations such as uneven spots, streaks, or color inconsistencies may occur. These are not flaws but a hallmark of the artisanal process, adding to the natural character of each piece.
Sleeping Bags, Pads & Liners
- For health and safety reasons, sleeping bags, pads, and liners are not returnable once used.
- If you receive your order and it isn’t right for you, contact us within two weeks of delivery.
- Items must be unused and in original condition to qualify for return.
- We will issue a refund (minus shipping charges).
About Our Materials
Our sleeping bags, backpacks, and rain parkas use natural fibers and durable, non-toxic rainproof finishes. This process—known as oil cloth—has been used for thousands of years. By combining traditional waxing methods (using fats, waxes, oils, pine pitch, beeswax, and gemstone powders) with modern designs, we create technical outdoor gear that competes in weight and performance with synthetic alternatives.
Disclaimer
All of our products are hand-waxed, and as a result:
- Minor blemishes such as streaks, splotches, or discolorations are normal.
- Each product will vary in color and texture due to the natural materials used.
- These variations are not defects but part of the unique beauty of our gear.
- Quality control is based on water resistance performance, not cosmetic uniformity.
If you are unsure about the look or feel of our materials, we recommend requesting a sample swatch before purchasing.